< Client Portal Settings < Auto submit outstanding requests after (hours)

 

This feature will alert you to the presence of un-submitted job requests in the client portal so that you can liaise with your client, reducing the possibility of services being missed. The auto-submit feature will help identify clients who forget to click submit when ordering services online.

When clients request services in the client portal, some do not realize that their job requests are not actually “requested” until they click  “Submit now.” After selecting the dates, service, and time block in the client portal, clients click “Add to request.” But until the client clicks “Submit Now,” their requests remain in the client portal, un-submitted. Clients (and Admin) are often unaware that their services have not been ordered / requested.

An auto-submit setting can be found in ADMIN > SETTINGS > Client Portal Settings > Auto submit outstanding requests after (hours).

This setting enables you (the administrator) to set the number of hours (after a period of inactivity) after which Pet Sitter Plus will “Auto-Submit” un-submitted job requests that the client has left in the client portal.

This new function means that you (the administrator) will be alerted to the presence of potentially missed service requests.

This setting has been defaulted to 8 hours but you can re-set it to whatever value you like.

Screen shot - Client Portal Settings

 

  

Auto-Submitted services are not added to your schedule until approved and are clearly identifiable in the admin interface (see next screenshot).

We recommend that, on receipt of an auto-submitted request, you consult with your client before processing the request onto your schedule.

Email confirmations for services that have been auto-submitted are identified with the words (auto submitted) in the subject line of the email.

Screen shot - Job Requests

CONTACT US



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ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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