The UK and Australia operate similar systems of VAT / GST. In the UK the system is referred to as VAT (Value Added Tax) and in Australia it is referred to GST (Goods & Services TAX). This is also the convention for taxation in European countries.
It is often a requirement, especially when selling to consumers (as opposed to businesses), that you state your prices on your invoices inclusive of VAT / GST (called gross VAT / GST). Pet Sitter Plus can be configured to show prices inclusive of VAT / GST on the invoices it produces. When configured in this way, VAT / GST is then deducted from the invoice total to work out the output tax for your VAT / GST return.
By default Pet Sitter Plus is configured to operate on a "nett tax" basis, which means that service prices are shown "nett of VAT / GST" and then VAT / GST is added to the invoice at the rate you specify. If you would like to operate on a "gross" VAT / GST basis, you need to contact support to let us know. We will then set a flag behind the scenes that will switch your database from "nett VAT / GST" to "gross VAT / GST".
To set your system up for Gross VAT / GST, please do the following:
When creating or amending your service items, insert prices "gross" of VAT / GST into the "default charge" box.
When creating your service items, note that if you decide to pay compensation based on a percentage, the system will calculate the percentage owing to a staff member based on the nett figure (after VAT / GST has been deducted).
Navigate to ADMIN > SETTINGS > TAX Settings and set the value of your "Tax label", "Tax Code" and "Default Tax Rate %" fields as appropriate.
Finally, once items 1 - 3 are complete, please contact support to request that your system be configured for gross VAT / GST. There is a "setting" behind the scenes that can only be set by support. Once set, all subsequent invoices generated will show prices "gross" of VAT / GST and VAT / GST will be deducted from the totals for the purpose of calculating VAT / GST outputs (as opposed to being added).
You should contact support to request your system be changed to "Gross VAT" once steps 1, 2 and 3 above are complete.
Once you have contacted support, please do not create any more invoices in your system until support has confirmed that your system is now in "Gross VAT mode.