< SMTP Email Settings < SMTP has Stopped Sending Emails

 

If your SMTP connection was working fine, but now you suspect that your clients are not receiving your emails, the chances are you have changed the password for your email account without updating it in SMTP.

 

There are two things you can do to verify this;

 

1. Go to ADMIN > SETTINGS > SMTP Email Settings and click "Test & Update". Typically an error message such as the one shown below will verify that your password is no longer valid in your email account.

 

2. Take a look in the SMTP STATUS report.

 

Navigation - REPORTS > SMTP STATUS

 

Your SMTP STATUS report show all emails that have failed to be sent successfully along with a reason for the failure.

 

A failure notice such as this one

indicates that your email password is no longer valid and needs updating in

ADMIN > SETTINGS > SMTP Email Settings.

 

If you suspect that your SMTP emails have stopped sending for a reason other than incorrect password please contact support.

 

CONTACT US



sales@petsitter-plus.com

 

Toll Free  

USA & Canada      888-629-0871

 

Calling from

Within the UK         0845 834 0254

 

Outside the UK      +44 845 834 0254

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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